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eWallet verification procedure
Posted by Olga P, Last modified by Olga P on 12 November 2018 07:44 AM

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  1. What is verification?
  2. What documents are required for verification of Personal eWallet?
  3. What documents are required for verification of Joint eWallet?
  4. What documents are required for verification of Corporate eWallet?
  5. I uploaded the documents a long time ago, but the account is still not verified. Why?
  6. My document was rejected with the comment "Better quality is required". How to improve the scan quality?
  7. I have no bank statement. The utility bill has the name of an apartment owner or relative.
  8. How to make the verification process faster?
  9. I do not have a scanner. What should I do?
  10. Why my Cell phone bill is rejected? I do not have a utility bill or bank statement.
  11. All my documents come to a P.O. Box. Can I use it for verification?

  1. What is verification?

    Verification is a confirmation of eWallet holder’s identity.

    Important: Learn more about verification grades.

    To deposit via wire transfer and credit cards, withdraw and transfer between accounts, your xBTCe eWallet must be verified.

    To verify your eWallet:

    1. Select Settings → eWallet verification in My xBTCe.

    2. Select the eWallet type:

      • Personal: You intend to operate the account as an individual.
      • Joint: You intend to trade together with another person and make payments from a join bank account. During registration we will ask you to specify names, addresses and other information for the Primary and Secondary account owners. Both owners will have equal access to the account.
      • Corporate: You intend to trade on behalf of a company and make payments from a corporate bank account. We will ask you to specify the Company Director's name and address and provide additional documents during verification.
    3. Fill in the registration form.

    4. Upload scanned documents depending on the type of eWallet:

      • Personal: ID (current valid passport or National identity card, Military ID card, Driving license or other valid ID with a photo) and Proof of Address (residence registration, utility bill or bank statement). 
      • Joint: ID and Proof of Address of both account holders.
      • Corporate: ID, Proof of Address, Certificate of Good standing or Certificate of Incumbency, Articles of Incorporation or a document of similar power, Memorandum of Association, Power of Attorney.
    5. Click Submit.

    When your account is verified, it will be assigned a verification grade.

    Account verification normally takes up to 48 hours on business days.

    Important: The time required to review your documents and verify your eWallet may increase if you have to re-submit your documents (because the documents were rejected by xBTCe or xBTCe asked you to submit additional documents).

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  2. What documents are required for verification of Personal eWallet?

    To verify your Personal eWallet, upload 2 documents:

    • ID: An electronic copy of identification document: current valid passport (or National identity card), military ID card, driving license or other valid ID with a photo.
    • Proof of Address: A document proving current permanent address: ID (residence registration), Utility Bill (Land Line Phone, Gas, Electricity, Water), Tax Bill, Bank Statement, or other bills with the same address that is registered on your xBTCe account. Proof of Address proof docs must not be older than 3 months from the date you upload it. 

    We accept documents in the following formats: *.jpg (JPEG), *.gif, *.pdf, *.png. The size of each document must not exceed 20 Mb. The scanned copy must be in color and all the information on it should be clearly visible.

    Note: We accept personal IDs that will be valid through at least 3 months from the date you upload it.

    The Company reserves the right to request additional information or documents such as a picture of yourself holding your government ID next to your face within the terms defined by us.

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  3. What documents are required for verification of Joint eWallet?

    To verify a Joint eWallet, upload the documents of both account holders:

    • ID: An electronic copy of identification document: current valid passport (or National identity card), military ID card, driving license or other valid ID with a photo.
    • Proof of Address: A document proving current permanent address: ID (residence registration), Utility Bill (Land Line Phone, Gas, Electricity, Water), Tax Bill, Bank Statement, or other bills with the same address that is registered on your xBTCe account. Proof of Address proof docs must not be older than 3 months from the date you upload it. 

    We accept documents in the following formats: *.jpg (JPEG), *.gif, *.pdf, *.png. The size of each document must not exceed 20 Mb. The scanned copy must be in color and all the information on it should be clearly visible.

    Note: We accept personal IDs that will be valid through at least 3 months from the date you upload it.

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  4. What documents are required for verification of Corporate eWallet?

    To verify a Corporate eWallet, upload the following documents:

    • A scan of registration documents for the Company (Articles of Incorporation or a document of similar power).
    • A scan of the Company owner’s PersonaI ID (passport, Driver's License or any other valid photo ID with a name and an actual address).
    • If an Account Representative (i.e. a person who opens an xBTCe eWallet on behalf of the Company ) is not its director (owner) or the name of the director (owner) is not mentioned in the registration documents, we require Corporate Resolutions of Board of Directors or another document confirming their right to open an eWallet and execute trading operations in it (i.e. power of attorney). It must be signed by all the Directors/Shareholders.
    • Proof of the Company's address – a document confirming the actual address of the company listed in the trading account (a scan of a bank statement or a utility bill).
    • Proof of address of the person who opens an xBTCe eWallet (not older than 3 month from current date).
    • Certificate of Good standing or Certificate of Incumbency (not required for companies incorporated within last 6 months).

    We accept documents in the following formats: *.jpg (JPEG), *.gif, *.pdf, *.png. The size of each document must not exceed 20 Mb. The scanned copy must be in color and all the information on it should be clearly visible.

    Note: xBTCe has the right to require additional documents for verification procedure with or without further explanation to the client.

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  5. I uploaded the documents a long time ago, but the account is still not verified. Why?

    To check your verification status:

    1. Select Settings → eWallet verification in My xBTCe.

    2. Check the status of your documents:

      • Pending: Your request is in process. Verification process normally takes up to 48 hours on business days.
      • Approved: Your documents were checked and accepted. If your account is still not verified, please contact Support at [email protected].
      • Rejected: Your documents were checked but not accepted. The reason is explained in the Comment field.

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  6. My document was rejected with the comment "Better quality is required". How to improve the scan quality?

    Scan your documents one more time. The file size must not exceed 20 Mb. The scan must be in color and all the information on it must be clearly readable.

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  7. I have no bank statement. The utility bill has the name of an apartment owner or relative.

    We may accept utility bills that bear the name of an apartment owner or relative, BUT the address in the utility bill must be the same as the one you indicated in the registration form when opening your xBTCe eWallet.

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  8. How to make the verification process faster?

    As a rule, verification process is completed within 48 hours on business days.

    Important: The time required to review your documents and verify the eWallet may increase if you have to re-submit your documents (because the documents were rejected by xBTCe or xBTCe asked you to submit additional documents). If you need faster verification, please submit a request via xBTCe Support portal.

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  9. I do not have a scanner. What should I do?

    You can use a digital camera to take a photo of your documents. Please note that we do not accept xerox copies or scans of xerox copies.

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  10. Why my Cell phone bill is rejected? I do not have a utility bill or bank statement.

    We do not accept Cell Phone Bills or Internet Provider bills as a proof of address. Please note that we may accept utility bills that bear the name of an apartment owner or relative, but the address in the utility bill must be the same as the one you indicated in the registration form when registering your xBTCe eWallet.

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  11. All my documents come to a P.O. Box. Can I use it for verification?

    We do not accept documents with a P.O. box number as a valid proof of address. Upload a Utility bill (not Cell phone bill) or a Bank statement with your current home address. Only residents of The Arabian Peninsula Countries and Kenya can upload proof of address with P.O. Box. But anyway you need to type in your full address during the registration or send it via e-mail to [email protected].

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