Recovery of PIN code and trading account passwords
Posted by Olga P, Last modified by Olga P on 16 August 2019 10:46 AM

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How to recover eWallet PIN code

To recover your eWallet PIN code please follow these steps:

  1. Log in to your My xBTCe.

  2. Select Settings → Recovery in the main menu.

  3. Choose your eWallet from the drop-down list.

  4. Select PIN code in the 'Recovery for' drop-down list.

  5. Click Select Files/Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).

  6. Click Select Files/Browse in the Proof of Address field and choose your scan of the relative document on your computer (See document scan requirements).

  7. Indicate your phone number.

    Note: Make sure you indicated your phone number correctly. Probably xBTCe Support Service will need to contact you on the phone to confirm the Recovery process.
  8. Type your comments if necessary.

  9. Click Submit.

  10. Your PIN code recovery request will be processed within 24 hours. After that you will receive an email containing a confirmation link.

  11. Click the link to continue the recovery procedure. You will be redirected to My xBTCe personal area to get your new PIN code.

  12. After that you will receive one more email containing a confirmation link for PIN code activation. Be sure to confirm it to make your new PIN Code valid!

    Note: PIN code will be shown only once! Please, keep it in a safe place.

In case your request is rejected you will receive an email with the admin's comment. Create a new recovery request following this comment.

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How to recover password for a trading account

To recover password for a trading account:

  1. Log in to My xBTCe.

  2. Select Settings → Account data recovery in the menu.

  3. In the Recovery for list, select the trading account and the password type (Trader, Investor or Phone password).

  4. Upload the scan of your National ID document (See document scan requirements).

  5. Upload the scan of your Proof of Address document (See document scan requirements).

  6. Type your comment if necessary, and then click Submit.

You recovery request will be processed within 24 hours.

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